Mandranovashop.com offers free shipping on orders over € 99.99 for orders from Italy. Orders are generally delivered in 2-4 working days for Italy, but may be subject to delays directly attributable to the courier. For orders from abroad, delivery times will be communicated from time to time once the order has been placed, according to the times communicated by the Couriers.
For Sardinia and disadvantaged places, shipments may take longer.
The shipping price is calculated according to the weight and the final destination, according to the geographical areas established by the Courier. You can check the rate directly on the Cart page or at Checkout, i.e. before payment.
Any additional customs charges for non-EU shipments are charged to the customer.
We do not ship to post office boxes. Orders with these addresses will be automatically canceled.
TRACKING OF THE SHIPMENT
At the time of shipment, a confirmation email will be sent.
The relevant Tracking number will also be communicated and will be visible in the Personal Area “MY PROFILE”, under ORDERS.
The Courier will also send an email to communicate the Tracking code.
It is advisable to check the condition of the goods ordered upon delivery, as it is expected to refuse them totally or partially.
There are currently no Extra Charges.
POLICY ON RETURNS, RIGHT OF WITHDRAWAL AND DEFECTIVE GOODS
RIGHT OF WITHDRAWAL
The User who plays the role of consumer and who believes he has received a product other than the one ordered has the right to withdraw from the stipulated contract, without any penalty within 14 days from the date of delivery of the Product.
It is understood that the right of withdrawal referred to in the previous paragraph is excluded in the following cases:
- supply of tailor-made or clearly personalized products;
- supply of sealed Products and whose opening or use would compromise their resale (or all wines on the site), if these have already been opened and / or used by the User.
In order to withdraw from the contract, the User can use the appropriate area within “MY PROFILE” (suggested solution), the appropriate form at the link https://www.mandranovashop.com/contatti, contact the Owner at the e-mail address firstname.lastname@example.org or call the Customer Service at +39 393 986 21 69. The User will be informed of the procedures concerning the return of the Product.
The product (s) must be sent to the address: Azienda Agricola Mandranova, S.S. 115 – Km 217, 92020 Palma di Montechiaro (AG), Italy, in the manner established in the contact phase.
The sending of the communication may validly be replaced by the return of the purchased Product, provided it is within the same terms. The delivery date to the post office or forwarder will be valid between the parties.
In case of withdrawal, the Owner will reimburse the payments received from the User without undue delay and, in any case, no later than 14 days from the day on which the User communicated to the Owner that he wishes to withdraw from the contract.
The Owner will refund the User in the same payment methods used by the User for the online purchase.
The User must return the Products at his own expense, unless the Supplier provides otherwise at its sole discretion, without undue delay and in any case within 14 days from the date on which he communicated his decision to withdraw to the Owner.
The User is responsible for the integrity of the Product as long as the same asset is in his possession and must take all appropriate measures to preserve the Product and do everything possible to ensure that the Product is returned in the best possible conditions, including the original undamaged packaging, accessories, any separate items and any other components.
The Product must not have been subject to manipulation other than that necessary to establish the nature, characteristics and functioning of the Product.
The Owner will not consider requests for return in the event that the returned Product is malfunctioning due to improper use, negligence, damage or physical, aesthetic or superficial alterations, tampering or improper maintenance or wear and tear.
OPTIONAL FORM FOR RIGHT OF WITHDRAWAL REQUEST
Optionally, the User can withdraw using the following form, which must be completed in its entirety and sent to the e-mail address email@example.com, before the expiry of the withdrawal period:
With this form I communicate the withdrawal from the sales contract relating to the following goods / services: ________________
Order number: ________________
Ordered on: ________________
Name and surname: ________________
E-mail associated with the account from which the order was placed: ________________